The Best Alarm Call Out System Ever
While the MISSION system performs many time-saving
functions, one of the system's core features is its alarm
notification system. When there is an alarm to report, the
MISSION notification system tracks down people to alert them of the
problem.
MISSION operates two separate notification computer
centers, each with phone lines and Internet links to call
phones, pagers, fax machines or send emails. For redundancy,
MISSION uses separate local phone companies, operating
through different switches and separate long distance
companies; just like commercial alarm companies. MISSION
goes the extra mile to ensure 24/7/365 service. No one else
does.
MISSION's
system is designed to easily accommodate
virtually any “call out” scheme the customer can imagine,
right on your web site! Different people can be called
based upon the time of the day, day of the week, or what kind of alarm it is. The day on-call
personnel can be on one notification team and the night team
on another.
Entire teams of people can be changed by simply clicking
the appropriate team and then “Place On Duty”. The system
can also be set to automatically rotate any number of
different teams of on-duty personnel on a predetermined
schedule. If someone is not available for the day, it
is easy to uncheck the “On Duty” box. No
more calling sick or on vacation personnel who can't respond
and may delay response time. You can update a service
persons new cell phone or pager number for any number of RTU's in just seconds.
Clear, Precise Alarm Messages
When MISSION issues alarms you’ll receive the site name,
street address of the site,
and an exact description of the alarm. MISSION will even
tell you if the pumps were running, or not, at the time of
the alarm, all this in an extremely
clear voice. MISSION has
researched and
integrating the best computer speech technology so there’ll
be no doubt as to what’s happening.
Notify Anybody, By Any Means, on Any Schedule
MISSION has notification options to meet any need. Call
multiple people at the same time, change call out list
according to what type of alarm it is, time of day, day of
week or virtually any condition. Test your generators on
Wednesday morning? No problem, MISSION will suppress those
specific alarms from 8 AM till noon, or reroute them to
email during that time only.
From the secure customer web site, people can be taken on/off
duty with the click of a button, or have entire teams of
on-call people automatically rotate on and off duty on a
daily, weekly or monthly schedule.
|
